#124: Called On the Carpet

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Emma, Official Sponsor of the UnPodcast

In this episode of the UnPodcast, we discuss stories of companies who got busted, and praised, by their own customers.

Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.17]Phantom of the Scottpera
• [00:02:01.27]Emma Sponsorship Mention
• [00:02:37.17]What’s Up Today?
• [00:03:10.03]Plumbers Get the Ass End of the Deal
• [00:08:27.27]What Can You NOT Call Yourself?
• [00:10:18.08]Emma Sponsorship Mention
• [00:10:27.29]Called On the Carpet
• [00:14:45.02]I’ve Been AutoZoned
• [00:19:06.12]FreshBooks Is the Coolest
• [00:21:48.18]The Original Twitter
• [00:24:25.03]Emma Sponsorship Mention
• [00:25:03.11]Raking in the Wedding Bucks
• [00:31:00.18]Listener Question – How did we meet? And Why do We Work together so well?
• And so much more…

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IYou don’t get to tell customers that you went “above and beyond.”

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Businesses: Re: Hold music: Basic info, but don’t brag.

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The best use of social media is not #CS; it’s being social.

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Don’t just put out #CS fires. Spend your resources on keeping happy customers happy.

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How did we meet? How do we work together so well? Why is Scott so handsome?

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Items Mentioned In This Episode

• AutoZone Customer Takes Matters Into His Own Hands After 45 Minutes On Hold
• 1-in-4 Photographers, Florists, Limos & Caterers Jack Up Prices When You Say “Wedding”

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Commission Machine Review And Ultimate Bonus Pack

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Commission Machine Review And Bonus

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#122: Something Ain’t Right

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Emma, Official Sponsor of the UnPodcast

In this episode of the UnPodcast, we discuss stories of people who just missed the mark: Scott’s pre-talk deep-tissue massage (and why Alison is the “farter”), not-moms who want a “meternity” leave, “momppreneur” and other verbal disasters, and members of the TeaTox Party. We also take a listener question.

Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.25]Scott in the Jungle
• [00:01:37.14]Emma Sponsorship Mention
• [00:02:03.00]Regrets from Sakatchewan
• [00:08:58.16]Another Dead Stop
• [00:11:08.15]Emma Sponsorship Mention
• [00:11:27.27]Is “Meternity” a Thing?
• [00:19:16.02]Word of the Week
• [00:23:38.04]Emma Sponsorship Mention
• [00:23:51.29]TheTeaTox Party
• [00:29:49.23]Listener Question
• And so much more…

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I got the greatest ROI in history from Twitter.

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Acronyms make me want to stab./tweetthis]
[tweetthis url="http://bit.ly/1sy3Eny"]Of all made up words, “mompreneur” has to be the worst.

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Don’t vote for the TeaTox Party.

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Hey Freelancers, don’t look for work in the wrong places.

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Items Mentioned In This Episode

• >Snapchat Sued Over ‘Speed Filter’ After Teen Allegedly Caused High-speed Car Crash
• The Ultimate Retaliation: Pranking My Roommate With Targeted Facebook Ads
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#122: What Works Best

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Emma, Official Sponsor of the UnPodcast

In this episode of the UnPodcast, we discuss people who have used social media in innovative, if not terrible, ways: 50 Cent mocks the disabled, SnapChat accidentally encourages speeding, roommate torture that costs pennies a day, and, finally, which social media platform is the next big thing.

Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.09]An Absolutely, 100% True Scott Stratten Story
• [00:02:40.10]Emma Renewal Mention
• [00:03:39.00]Plentiful BBQ, Kool-Aid Pickles, and Oral Assault
• [00:06:59.23]What Are You Known For?
• [00:09:07.04]50 Cent on Instagram
• [00:12:19.06]Emma Sponsorship Mention
• [00:12:56.01]Don’t Snap and Drive
• [00:18:48.17]Emma Sponsorship Mention
• [00:19:35.05]The Ultimate Retaliation Costs $1.70
• [00:24:50.24]Listener Questions
• [00:31:58.11]Wayne, the Horrible Drink Aficionado
• And so much more…

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Don’t Snap and Drive!

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Once you start leaving text, your content becomes harder to consume.

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Use Facebook to torture people for pennies a day.

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There’s never “just” one thing. It’s whatever works for you and your brand.

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Items Mentioned In This Episode

>Snapchat Sued Over ‘Speed Filter’ After Teen Allegedly Caused High-speed Car Crash

The Ultimate Retaliation: Pranking My Roommate With Targeted Facebook Ads

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#121: This Episode is Super Sciencey

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Emma, Official Sponsor of the UnPodcast

In this episode of the UnPodcast, we talk about companies using technology: from Starbucks giving unsold food to help local food kitchens, the tantalizing prospect of one-click cancellation of cable or internet service, to using science to identify drunk tweets (for some reason), and “Moneyball” style analytics for book publishers.

Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.12]Generic Cola
• [00:03:28.06]Episode Overview
• [00:04:09.09]Emma Sponsorship Mention
• [00:04:32.08]Starbucks (Our Unofficial Sponsor) Is Helping Food Kitchens
• [00:06:50.15]Raining On the Parade
• [00:07:58.13]One-Click Cancellation with Comcast
• [00:12:39.21]Emma Sponsorship Mention
• [00:13:09.28]Drunk-Tweets Are Fascinating
• [00:18:40.26]Proof We’re Old: Guns ‘N Roses
• [00:21:14.06]Emma Sponsorship Mention
• [00:21:23.27]Nashville Hits the Sauce
• [00:22:31.13]Moneyball for Book Publishers
• And so much more…

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One-Click Cancellation: The hero we want AND need.

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I don’t need to be drunk to be an idiot. That comes to me naturally.

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We’re grownups. #AyeeAyeeAyeeAyee #GNR

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Getting something for free is getting paid.

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I wish Amazon gave full analytics for #Kindle books.

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Items Mentioned In This Episode

• Starbucks Will Start Donating 100% of Its Unused Food to Those in Need
• ‘Ryan’s Law’ Proposed to Allow You to Cancel Comcast Online with One Click
• Machine-Learning Algorithm Identifies Tweets Sent Under the Influence of Alcohol
• Moneyball for Book Publishers: A Detailed Look at How We Read
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