#176: My Opinion Is (and Is Not) My Own

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Emma, Official Sponsor of the UnPodcast

In today’s episode, we give our opinion on employees giving opinions that don’t reflect on their employers. Nintendo answers a blind gamer perfectly; a Yale Dean gets snooty on Yelp; a Drexel professor regurgitates tweets (you’ll get that joke about 18 minutes in); a High School principal gets outed by students; WestJet helps a man in trouble with the DMV. All this and kninkles too!

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Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:31.25]Studio Expansion
• [00:01:43.17]School’s Out
• [00:02:58.00]Episode Overview
• [00:03:27.21]Emma Sponsorship Mention
• [00:04:47.03]Listen with kids
• [00:07:06.10]Nintendo Blind
• [00:11:39.07]Opinions, Employees, and Apologies
• [00:18:18.13]Emma Sponsorship Mention
• [00:18:42.14]Drexel Professor Tweets
• [00:24:48.03]High School Investigative Journalism
• [00:27:45.27]WestJet Goes to the DMV
• [00:30:00.26]Made-Up Word: Kninkles
• [00:32:11.16]Listener Question: Where is the best place for someone opening a new insurance brokerage to put their marketing dollars?

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All opinions are my own AND a reflection of my employer.

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Ethics and morals are what you do when nobody is watching. #NoMoreFakeApologies

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Before you tweet: “Is this what I want my legacy to be?”

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As important as marketing dollars is time put in getting to know people in your community.

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Mentioned In This Episode

• Nintendo Takes Time To Reply In Braille To A Blind Boy’s Heartwarming Thank You Letter
• Yale Dean Apologizes For Snooty, Elitist Yelp Reviews
• Professor Tweets ‘trying Not to Vomit’ When Person Gives Seat to Soldier
• These High School Journalists Investigated a New Principal’s Credentials. Days Later, She Resigned

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#175: Podcasting Is So Intimate

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Emma, Official Sponsor of the UnPodcast

In today’s episode, we start things off right: by whispering in your ear until things get really awkward. We cover the problem of Mothers Day presents; a Women’s Bathroom dilemma; the concert quiz that may be a password hack; a museum commemorating failure; Chuck E. Cheese and autism. We also have a made up word and a listener question. All this and more!

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Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.28]Let Me Whisper To You
• [00:01:39.17]Emma Sponsorship Mention
• [00:02:15.27]A Nashville Review
• [00:03:42.07]Momma’s Day Presents
• [00:07:50.29]No Room for Ladies
• [00:12:38.06]Emma Sponsorship Mention
• [00:13:02.12]Innocent Quiz or Password Hack
• [00:15:50.03]Commemorating Failure
• [00:24:46.05]Chuck E. Cheese Light
• [00:29:24.19]Made Up Word: Boredsy
• [00:31:13.19]Listener Question: What are your thoughts on “more from around the web” and “links you might enjoy?”

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  What kind of miserable customer experience are you willing to live with? #EdmontonOilers

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  Anything you put on social media can have bad consequences… even a concert list.

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  There’s a museum you can visit to help learn from failures.

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  Here’s what I think about “more from around the web” clickbait.

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  Mentioned In This Episode

  • It Turns Out That Nearly Half of Moms Regift, Return or Throw Away Their Mother’s Day Presents
  • Oilers Eliminate Women’s Bathrooms To Improve Experience Of Male Fans
  • ‘10 Concerts’ Facebook Meme May Reveal More Than Musical Tastes

  • At This Museum, Failures Are Welcome

  • Chuck E. Cheese’s Lowers the Lights and Noise Once a Month for Kids With Autism
  
  
  
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#174: The Episode Without a Colored Background

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Emma, Official Sponsor of the UnPodcast

In today’s episode, we discuss the worst thing to happen ever in the history of humanity: Facebook statuses with colored backgrounds. Also, we share stories of incredible customer service, the secret, probably, behind the demise of good airline customer service, and just the fax about spam. All this and possibly tangents!

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Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.06]Sandals Sidebar
• [00:02:02.06]Emma Sponsorship Mention
• [00:02:38.01]Adapter Humanity
• [00:05:33.05]Just the Fax
• [00:10:48.09]Emma Sponsorship mention
• [00:11:42.18]Money Miles
• [00:17:11.05]No GAP in This Communication
• [00:22:39.08]Listener Question: Is the Facebook coloring of status updates the worst thing to happen in the history of humanity?
• [00:26:33.13]Made-Up Word: Feedbacktivity

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If a company says they need me to send a fax, I immediately stop doing business with them.

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Jeff, the CEO of GAP, replied to this five-year-old’s letter perfectly.

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If your Facebook status wouldn’t go on a billboard, it doesn’t deserve a colored background.

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We might have discovered the reason airline #CS is getting worse.

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Mentioned In This Episode

• Prepare For Deluge Of Fax Spam On Machines You Haven’t Used Since 2004
• Airlines Make More Money Selling Miles Than Seats
• The CEO of Gap Took a 5-Year-Old’s Complaint From Idea to Major Change in Just 2 Weeks

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#173: Because Science Says So

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Emma, Official Sponsor of the UnPodcast

In today’s episode, we share our thoughts on Kellog’s role in the Zombie Apocalypse, Uber fire, Radio Shack Rogue One, collaboration in the workplace, beg-packers is Asia, and alternatives to killing kittens. All this and the best part is, you can trust everything we say because science.

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Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.12]Herding Cats
• [00:01:54.05]Emma Sponsorship Mention
• [00:02:31.23]If There Was a Zombie Apocalypse…
• [00:04:46.05]An Uber Audible
• [00:10:13.27]Kidless Brand
• [00:15:41.14]The Shack Goes Rogue
• [00:19:45.03]Emma Sponsorship Mention
• [00:20:05.23]Collaborative Sabotage
• [00:27:14.13]Western Backpackers In Asia
• [00:29:09.04]Made-Up Word: Beg-packers
• [00:31:12.18]Listener Question: I agree QR codes are dead and uncool, but is there an alternative?

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If you’re not paying for the product, you ARE the product.

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RadioShack is guilty of assault and battery. #GetIt

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“What creates mediocre teams is mediocre people” – Science

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QR Codes still kill kittens, but there are alternatives.

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Mentioned In This Episode

• Uber’s C.E.O. Plays With Fire
• After Upscale Restaurant Bans Kids, Critics Fume, Reservations Surge
• RadioShack Stops Caring, Brushes Off Profane Posts By Rogue Closed Store
• Collaboration Creates Mediocrity, Not Excellence, According to Science
• Shameless Rise of the ‘Beg-packers’

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#172: And Then the Murders Began

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Emma, Official Sponsor of the UnPodcast

In today’s episode, we sat down to talk about stories that made us laugh: a dramatic jeans shopping experience; Spotify sells itself; a Starbucks customer who lost her mind but then felt bad about it; somebody’s wife got fired from Cracker Barrell; the New York Times found a way to up their subscriptions; a made up word and a question, too. And then the murders began.

(That will make sense about twenty minutes in.)

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Other topics include:

• [00:00:00.00]Emma Sponsorship Mention
• [00:00:32.18]Dramatic Jeans
• [00:03:52.18]Episode Overview
• [00:04:32.06]Emma Sponsorship Mention
• [00:05:07.26]On the Spotify
• [00:10:35.08]FreakyAlarms
• [00:12:55.12]Guilty Anger at Starbucks
• [00:15:28.08]Emma Sponsorship Mention
• [00:17:23.19]Brad’s Wife
• [00:22:00.21]Murder Makes Things Better
• [00:23:19.13]Subscriptions Sponsored
• [00:25:14.17]Made-Up Word: Adlergic
• [00:27:46.14]Listener Question: When does it stop? Facebook now has stories. How much time should I spend on this?

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Forget stone-washed jeans, bring on the stone-washed leggings.

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You ever get mad at someone and later feel really bad about it? #Starbucks

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We now have the secret to making books great.

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From Spotify to murder books… this episode made us laugh.

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Mentioned In This Episode

• Starbucks Customer Gets Mad At Barista, Returns With Apology Note & $50
• People Are Trolling Cracker Barrel’s Facebook Page After an Alleged Employee Firing
• Adding “And Then The Murders Began” As The Second Sentence Of Any Book Makes It Instantly Better
• 1.3 Million Students Benefit From Generosity of More Than 15,000 Individual Contributors to The Times’s ‘Sponsor a Subscription’ Program Including One Anonymous Contribution of $1 Million

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