#209: Fake Hairs and Faker Restaurants

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In this episode of the UnPodcast, we’re finally getting used to 2018! We talk about Scott’s Expert-level gift-giving abilities; how a fake hair increased ad revenue on Instagram; Alison wonders why we have two different reactions when two different companies do, essentially, the same thing; and a daring attempt to make a restaurant that didn’t even exist the top-rated restaurant in London. All this, with a made-up word and more!

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Other topics include:

• [00:00:00.00]Intro
• [00:00:27.24]Is It February?
• [00:01:14.24]NightSky.Com
• [00:02:53.01]Swiping Up On A Fake Hair
• [00:06:08.21]Two Comapnies, Two Reactions
• [00:10:00.28]My Shed, My Home, My Restaurant
• [00:18:26.23]Made-Up Word: Expressholes

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Why do we react differently when two companies do, essentially, the same thing. Looking at you @Netflix and @Spotify.

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You have to hear this story about the highest-rated restaurant that didn’t even exist.

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Mentioned In This Episode

• TheNightSky.com
• This Instagram Story Ad With A Fake Hair In It Is Sort Of Disturbing
• Netflix defends A Christmas Prince tweet
• Spotify Unearths More Hilarious User Habits in Global Outdoor Ads for the Holidays
• I Made My Shed the Top Rated Restaurant On TripAdvisor

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#208: It’s All Downhill From Here

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In this episode of the UnPodcast, we have a couple of great stories… to start with… then things take a turn. We talk about Chewy pet food doing customer service really right; Alison’s Endy mattress story; Facebook targeting ads that bait; the dangers of unsustainable restaurant delivery; Yelp’s got a stupid policy that hurts everybody; and a hotel that charges for negative reviews. All this and more!

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Other topics include:

• [00:00:00.00]Intro
• [00:00:27.23]A Frosty January
• [00:01:02.11]Doggy Aaaaawwwwwws
• [00:03:49.17]Endy Doing It Right
• [00:08:22.15]No Facebaiting
• [00:10:05.07]No Restaurant For The Lazy
• [00:16:02.12]Don’t Yelp, Don’t Tell
• [00:18:50.25]Negative Review? That’ll Be $350

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Part of ordering online is it’s faceless. Be better than that. Be like @chewy.

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If you want a lot of engagement, then stop baiting and create engaging posts.

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You don’t want bad or negative reviews? Then provide quality service.

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Mentioned In This Episode

• Couple Receives Dog Food Days After Losing Pups. Request For Refund Was Met With Unbelievable Action
• Love What Matters
• Endy
• Facebook Will Soon Demote Posts That Beg for Likes, Comments, and Shares
• Building a Restaurant Business on the Shoulders of the Delivery Industry Is a Recipe for Failure
• Yelp’s ‘Don’t Ask’ Policy Is Bad For Everyone… Including Yelp

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#207: A Bunch of Cr@p!

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In this episode of the UnPodcast, we have a bunch of people being really… well… crappy! We talk about Mario Batali issuing apologies and recipes; Apple finally admits what most people knew; and losing points and benefits just because. All this with a made-up word and a listener question!

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Other topics include:

• [00:00:00.00]Intro
• [00:00:28.01]Friendly Giant
• [00:01:22.12]Episode Overview
• [00:02:37.08]Apologies and Recipes
• [00:05:55.08]That’s a Bad Apple
• [00:11:56.21]Your Points Don’t Expire
• [00:17:02.06]A Story About a Made-Up Word: Sharents/Sharenting
• [00:28:42.19]Listener Question: I was asked to give a orientation for free. Then the hosts asked for my presentation, and asked me to edit my presentation for politically offensive stuff, then also asked me to remove my warm-up material, as it wasn’t exactly on topic. What advice do you have for a freebie speaker about being censored/edited?

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Sexual harassment isn’t a branding issue, it’s a human being issue.

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Yeah, that brand you love has been doing terrible things… but does that really matter to you?

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Gift cards, bonus points… They’re yours. They should never expire.

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The amount of pressure that kids have today is immense. Don’t add to it by #sharenting.

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Mentioned In This Episode

• Mario Batali Sexual Harassment Holiday Breakfast
• Apple Confirmed a Longtime Conspiracy Theory — and Gave Regular Customers a Big Reason to Distrust It
• Ontario’s Ban on Expiry of Reward Points Arrives in 2018
• Kids Don’t Have Parents Anymore—They Have ‘Sharents’

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#206: New Years 2.0

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In this episode of the UnPodcast, we celebrate the arrival of 2018… more accurately this time. We talk about how we spent Christmas (spoiler: movies factor in quite a bit); Resolution tips for businesses and individuals; how Cards Against Humanity spreads the wealth; the story of Porch Pirates and Scott’s Louis Vitton bag; what happened when the Penelec Electric Company accidentally added some… well, seven, extra zeroes to a customer’s bill; how Canadians tweeted in 2017; and Scott’s very own made-up word: Slice Cream. All this and a frozen Yule Log!

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Other topics include:

• [00:00:00.00]Intro
• [00:00:26.21]A More Accurate New Year
• [00:01:03.09]Christmas Stories, Resolutions, and Poop Puns
• [00:06:05.22]Business Resolution Tips
• [00:09:27.00]Stop Start Continue
• [00:11:06.18]So Many Storylines
• [00:14:02.26]Cards Against the Strattens
• [00:18:16.25]Porch Piracy and Louis Vitton
• [00:25:56.05]Billions of Dollars Worth of Mistake
• [00:27:55.28]How Canadians Tweet
• [00:29:28.21]Made-Up Word: Slice Cream

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Our NYResolution was to be more accurate… oops.

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Resolutions are all about three words: Stop, Start, Continue.

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It’s 2018: Everything has changed and nothing is different.

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Mentioned In This Episode

• Cards Against Humanity Redistributes Your Wealth
• ‘Porch Pirates’ Steal Holiday Packages as They Pile Up at Homes
• U.S. Woman Gets $284-billion Electric Bill, Wonders If It’s Because of Her Christmas Lights
• Trudeau and Chicken Nuggets: How Canadians Tweeted in 2017

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